Subscription & Service Terms

Effective date: September 21, 2026. Seller: PerimeterEye Inc., 131 Continental Dr, Ste 305, Newark, Delaware 19713, USA. Support: [email protected].

Hardware and subscription are separate

Your hardware purchase and recurring service are separate charges. The standard system Software & AI plan is $99 USD per month per subscribed property/system. Standalone PerimeterEye Access is $29.99 USD per month. Your order identifies the applicable plan. Adding Access hardware to an existing system does not by itself create a second standalone Access plan.

Launch offer and activation

Eligible complete-system and existing-camera upgrade orders include the first six calendar months of Software & AI from activation, followed by $99 USD per month. The included period does not run while hardware is waiting to ship or be installed. Paying for hardware, receiving it, creating an account and completing delivery/setup details do not by themselves start the included period.

Activation is the service activation recorded for your system. Your activation confirmation identifies the subscription status and the end of any included period. Standalone Access starts monthly billing after activation and does not include the six-month system launch offer unless a different offer is expressly shown on the order. Ordinary equipment add-ons do not restart or extend the included period.

Renewal and cancellation

After an included period ends, the subscribed plan renews monthly using the saved payment method unless canceled. An Access plan renews monthly from its activation-based billing date. Taxes legally charged on the service will be identified as applicable. We will provide required billing and renewal notices.

You may cancel future renewals through your account's billing controls or by contacting [email protected]. If the billing controls are unavailable, contact us directly; a technical issue does not remove your cancellation rights. Cancel before the included period ends to avoid the first monthly charge. Cancel before the next renewal to avoid that renewal. We will confirm the effective cancellation date.

Cancellation normally takes effect at the end of the current paid or included period. We do not impose an early-termination charge for the standard monthly plan or charge back the included six months. Any immediate statutory withdrawal or refund right takes priority. Canceling a subscription does not automatically return hardware; use the returns process if you also want to cancel the hardware purchase.

What the system plan includes

The system plan covers supported AI event analysis and voice responses, remote app access, alerts, cloud event clips, software updates and technical support. Available functions depend on the package, installed equipment and connectivity. Included cloud event-clip storage is up to 30 days within 100 GB per property; clips may be removed sooner when the storage allowance is full. Save important evidence separately before it expires.

Standalone Access provides the Access functions supported by its hardware and plan. It is not a substitute for a complete property-defense system. Neither plan is a staffed alarm-monitoring service or a promise of police or emergency dispatch.

Service limitations, changes and refunds

Features depend on supported hardware, power, connectivity and system configuration. AI output can be wrong and the system does not guarantee crime prevention or uninterrupted service. These practical limitations do not remove obligations concerning advertised functions, faulty goods, digital-service conformity or required updates.

Subscription-dependent services can end when the paid or included period ends. Hardware ownership and statutory warranty rights continue. Keep copies of recordings you need and ask support about the effects on particular features before canceling.

We will give advance notice of a price change or material change to an ongoing paid service, with an opportunity to cancel before it takes effect and any additional protection the law requires. A later website edit does not retrospectively change the price of a paid period or shorten an included offer already attached to your order.

Ordinary cancellation of future renewals does not automatically refund a correctly charged period already provided. We will refund duplicate or erroneous charges and provide any refund, reduction or other remedy required for statutory withdrawal or defective service. Using the hardware does not automatically waive statutory rights concerning digital services; any legally required express request or acknowledgment must be obtained separately.