Master Service Agreement

MASTER SERVICE AGREEMENT (MSA)

PerimeterEye AI Security Platform

Effective Date: 05/15/2026Customer: CustomerProvider: PerimeterEye (“PerimeterEye”, “Company”, “we”, “us”, or “our”)

1. AGREEMENT OVERVIEW

This Master Service Agreement (“Agreement”) governs Customer’s access to and use of PerimeterEye’s AI-powered security platform, including hardware, software, cloud services, mobile applications, firmware, monitoring systems, AI escalation workflows, and related services.

By purchasing, accessing, installing, activating, or using any PerimeterEye products or services, Customer agrees to this Agreement.

2. SERVICES PROVIDED

PerimeterEye may provide some or all of the following services:

AI-powered property monitoring

Edge/local AI processing systems

Cloud-based AI threat analysis

Mobile and web applications

Real-time notifications and alerting

Spotlight tracking systems

Smart siren and audio warning systems

Event recording and storage

Threat escalation workflows

Emergency contact routing

Remote system management

Firmware/software updates

Account management systems

Subscription-based monitoring services

Services may evolve over time and certain features may be added, removed, modified, or deprecated at PerimeterEye’s discretion.

3. SOFTWARE LICENSE

PerimeterEye grants Customer a limited, non-exclusive, non-transferable, revocable license to use the PerimeterEye software, firmware, mobile applications, cloud systems, and related technology solely for authorized internal use.

Customer shall not:

Reverse engineer, decompile, or disassemble the software

Attempt to extract source code

Circumvent security measures

Replicate PerimeterEye hardware or software systems

Copy proprietary workflows or AI escalation logic

Use the system to build competing products

Interfere with cloud APIs or backend systems

Share credentials outside authorized users

Tamper with firmware or embedded systems

Any attempt to steal, duplicate, reproduce, or misappropriate PerimeterEye intellectual property, hardware control systems, AI workflows, firmware, software architecture, or proprietary technology may result in immediate termination, civil litigation, injunctive relief, financial damages, and referral to law enforcement authorities.

4. AI MONITORING SERVICES

Customer acknowledges that:

PerimeterEye utilizes AI-assisted monitoring technologies

AI outputs may contain inaccuracies or false positives

AI-generated threat classifications are probabilistic in nature

The system is intended to assist, not replace, human judgment

PerimeterEye does not guarantee prevention of crime, injury, theft, property loss, or security incidents

PerimeterEye systems may utilize:

Local AI processing

Cloud AI processing

Hybrid AI reasoning systems

Automated escalation workflows

Behavioral analysis systems

Threat classification engines

Vehicle/person/object recognition technologies

5. AI ESCALATION WORKFLOWS

Customer authorizes PerimeterEye systems to execute configured escalation workflows, which may include:

Spotlight tracking

Audio warnings

Push notifications

Emergency contact notifications

Siren activation

Recording escalation

Threat-level adjustments

Automated workflow sequencing

Certain escalation actions may require Customer opt-in and may be configurable through the PerimeterEye application.

Customer acknowledges that AI escalation workflows may:

Activate automatically

Operate without human review

Be triggered by AI-detected events

Escalate based on perceived threat behavior

PerimeterEye does not guarantee the accuracy, appropriateness, or effectiveness of any escalation decision.

6. CLOUD PLATFORM SERVICES

Customer understands that portions of the system rely on cloud infrastructure, including but not limited to:

AI processing

Data synchronization

Notifications

User account systems

Remote access

Event storage

Authentication services

System coordination services

Cloud functionality may be unavailable due to:

Internet outages

Third-party provider failures

Infrastructure outages

Maintenance

Cybersecurity incidents

Force majeure events

7. THIRD-PARTY SERVICE DEPENDENCIES

PerimeterEye services may rely on third-party providers, including:

Cloud hosting providers

Internet service providers

Cellular providers

AI model providers

Push notification providers

Payment processors

Mapping providers

Emergency communication systems

Identity/authentication services

PerimeterEye is not responsible for outages, failures, delays, inaccuracies, interruptions, or security incidents caused by third-party services.

8. MOBILE APPLICATIONS

Customer may access services through PerimeterEye mobile or web applications.

PerimeterEye may:

Modify application functionality

Push application updates

Disable unsupported versions

Require mandatory updates

Limit compatibility with outdated devices

Customer is responsible for maintaining compatible hardware, operating systems, and internet connectivity.

9. SUBSCRIPTION TERMS

Certain services require active subscription payments.

Customer agrees:

Subscription fees are recurring unless canceled

Failure to pay may result in service suspension

Fees may change with prior notice

Taxes are Customer’s responsibility unless prohibited by law

Hardware financing obligations may survive cancellation

PerimeterEye may suspend or terminate services for:

Nonpayment

Fraud

Abuse

Chargebacks

Terms violations

Security risks

10. REMOTE SOFTWARE & FIRMWARE UPDATES

Customer authorizes PerimeterEye to remotely deploy:

Firmware updates

Software updates

Security patches

AI model changes

Configuration updates

Performance improvements

Feature additions/removals

Emergency security mitigations

Updates may occur automatically and without additional consent.

Customer acknowledges updates may:

Temporarily interrupt service

Change functionality

Modify interfaces

Alter AI behavior

Deprecate existing features

11. CLOUD FEATURE MODIFICATION RIGHTS

PerimeterEye reserves the right to:

Modify platform features

Add or remove functionality

Adjust AI behavior

Change subscription plans

Introduce usage limitations

Retire services

Reconfigure workflows

Modify cloud infrastructure

No guarantee is made that any specific feature will remain permanently available.

12. BETA / EXPERIMENTAL FEATURES

Certain features may be labeled:

Beta

Experimental

Early Access

Preview

Test Features

These features:

May contain bugs or inaccuracies

May be discontinued at any time

May operate unreliably

Are provided “AS IS”

May collect diagnostic or training data

PerimeterEye disclaims all warranties related to beta functionality.

13. ACCEPTABLE USE

Customer shall not use the system to:

Violate laws or regulations

Conduct unlawful surveillance

Harass or intimidate individuals

Interfere with emergency responders

Abuse platform infrastructure

Attempt unauthorized access

Conduct denial-of-service attacks

Scrape APIs or backend systems

Share unauthorized credentials

Circumvent platform restrictions

PerimeterEye reserves the right to suspend or terminate accounts for misuse.

14. CUSTOMER RESPONSIBILITIES

Customer is solely responsible for:

Internet connectivity

Electrical power availability

Local network reliability

Proper installation environments

Physical security of equipment

Maintaining compatible devices

Compliance with surveillance laws

Obtaining legally required consents

Maintaining emergency contact information

Customer understands system functionality may degrade during:

Power outages

Network outages

ISP failures

Hardware failures

Environmental interference

15. INSTALLATION ENVIRONMENT REQUIREMENTS

Customer agrees to maintain installation environments that are:

Structurally safe

Weather-appropriate

Electrically compliant

Within operating temperature ranges

Free from hazardous interference

Compatible with required mounting systems

PerimeterEye is not liable for failures caused by:

Improper installation

Unsafe mounting

Power instability

Water intrusion

Environmental damage

Customer modifications

16. THIRD-PARTY INTEGRATIONS

PerimeterEye may support integrations with third-party devices, platforms, or services.

PerimeterEye does not guarantee:

Compatibility

Reliability

Continued support

Security of third-party integrations

Third-party services may change or discontinue functionality without notice.

17. DATA OWNERSHIP & LICENSE TERMS

Customer retains ownership of Customer-generated content and footage.

However, Customer grants PerimeterEye a worldwide, non-exclusive, royalty-free license to:

Process data

Analyze events

Improve AI systems

Train machine learning models

Develop platform features

Diagnose system issues

Generate analytics

If Customer opts into data-sharing programs, PerimeterEye may access flagged events, camera footage, diagnostic information, metadata, and related system outputs for research, AI training, product improvement, and operational purposes.

PerimeterEye may anonymize and aggregate data for business and development purposes.

18. EMERGENCY CONTACT PROCEDURES

Customer is responsible for:

Maintaining accurate emergency contact information

Configuring escalation settings

Understanding local emergency response limitations

PerimeterEye does not guarantee:

Emergency dispatch

Law enforcement response

Medical response

Fire department response

Emergency contact availability

19. SERVICE INTERRUPTIONS

Services may be interrupted due to:

Maintenance

Software deployments

Security incidents

Third-party outages

Internet disruptions

Cloud failures

Hardware malfunctions

Force majeure events

PerimeterEye does not guarantee uninterrupted or error-free operation.

20. ACCOUNT SUSPENSION & TERMINATION

PerimeterEye may suspend or terminate accounts immediately for:

Nonpayment

Fraud

Abuse

Illegal activity

Security risks

Terms violations

Chargebacks

Reverse engineering attempts

Intellectual property violations

Upon termination:

Access may immediately cease

Cloud functionality may be disabled

Stored data may be deleted pursuant to retention policies

21. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

PERIMETEREYE SHALL NOT BE LIABLE FOR:

INDIRECT DAMAGES

INCIDENTAL DAMAGES

SPECIAL DAMAGES

CONSEQUENTIAL DAMAGES

LOST PROFITS

LOSS OF DATA

PROPERTY DAMAGE

PERSONAL INJURY

DEATH

THEFT

SECURITY INCIDENTS

FAILURE TO PREVENT CRIME

PerimeterEye systems are assistive technologies only and are not guaranteed security solutions.

22. LIABILITY CAP

PerimeterEye’s total aggregate liability under this Agreement shall not exceed the total amount paid by Customer to PerimeterEye during the twelve (12) months preceding the claim.

23. FORCE MAJEURE

PerimeterEye shall not be liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters

War

Terrorism

Civil unrest

Government actions

Internet outages

Utility failures

Supply chain disruptions

Labor shortages

Cyberattacks

Cloud infrastructure failures

AI provider outages

24. ARBITRATION

Any dispute arising from this Agreement shall be resolved through binding arbitration conducted in the State of New Jersey under the rules of the American Arbitration Association.

Customer waives:

Jury trial rights

Participation in class actions

Class arbitration rights

Each party shall bear its own legal fees unless otherwise awarded by the arbitrator.

25. GOVERNING LAW

This Agreement shall be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

26. ENTIRE AGREEMENT

This Agreement constitutes the complete agreement between the parties and supersedes all prior understandings relating to the subject matter herein.

27. MODIFICATIONS

PerimeterEye may update this Agreement periodically. Continued use of services after updates constitutes acceptance of revised terms.

28. CONTACT INFORMATION

Perimetereye.com

Support Contact: [email protected] Contact: [email protected]

CUSTOMER ACKNOWLEDGMENT

By using PerimeterEye products or services, Customer acknowledges that they have read, understood, and agreed to this Agreement.