Subscription & Service Terms

Effective date: November 12, 2026. Seller: PerimeterEye Inc., 131 Continental Dr, Ste 305, Newark, Delaware 19713, USA. Support: [email protected].

These terms cover PerimeterEye's recurring service: the service included in a PerimeterEye Protection Agreement, and the service plans for systems bought outright through our sales team, including standalone PerimeterEye Access.

On a PerimeterEye Protection Agreement

These terms apply to a PerimeterEye Protection Agreement only where they don't conflict with it; where they do, the agreement wins (section 22 of the agreement). The service you choose at signing is included for the whole agreement (section 1): on the full plan, the AI Guard service with professional monitoring; with the agreement's lower monthly payment, the service without professional monitoring. Both include AI event analysis, voice warnings, alerts, the app, cloud event clips, software updates and support. There is no free month and no fallback plan.

Your first monthly payment is due at signing, with your initial payment and any installation, plus tax; then you make one monthly payment, the same every month, by autopay, and the price is fixed for the whole agreement, except that on the lower monthly payment it changes when you add professional monitoring or take it off again (section 4). Within 7 days of activation you can cancel, return the equipment, and we refund everything except installation and a flat $149 restocking fee. After that, ending early costs 35% of your remaining monthly payments, and you return the equipment within 30 days (section 13). Section 12 sets out your choices when the agreement ends.

If a payment is 30 days late, we give you 10 days' notice, then pause the cloud service: the app, alerts, AI and monitoring. We then send a final warning. If within 14 days you neither pay what is past due nor contact us about hardship relief, the system stops working completely, including recording and the siren, and we may end the agreement (section 14).

The system lowers risk but cannot prevent every crime, fire or loss, so keep your own insurance. Under the agreement, our total liability is capped at the greater of $500 or 6 monthly payments, except where the law does not allow a cap (section 17).

Service plans for systems bought outright

Your hardware purchase and recurring service are separate charges. Each subscribed property/system has one plan, with optional extra cloud storage. Our sales team quotes the plans and their monthly prices, and your order identifies the plan you chose and its price. Standalone PerimeterEye Access has its own monthly plan, quoted the same way. Adding Access hardware to an existing system does not by itself create a second standalone Access plan.

Plan activation and billing

A plan starts at the service activation recorded for your system, and a paid plan is billed monthly from then. Paying for hardware, receiving it, creating an account and completing delivery/setup details do not by themselves start a plan's billing.

Your activation confirmation identifies the subscription status. Standalone Access starts monthly billing at activation. Ordinary equipment add-ons do not restart a plan or change its billing date.

Plan renewal and cancellation

A subscribed plan renews monthly from its activation-based billing date, using the saved payment method, unless canceled. Taxes legally charged on the service will be identified as applicable. We will provide required billing and renewal notices.

You may cancel future renewals through your account's billing controls or by contacting [email protected]. If the billing controls are unavailable, contact us directly; a technical issue does not remove your cancellation rights. Cancel before the next renewal to avoid that renewal. We will confirm the effective cancellation date.

Cancellation normally takes effect at the end of the current paid period. We do not impose an early-termination charge on a monthly plan. If the paid plan on a system you bought outright ends, the system keeps running at no charge, with recording on the Brain, live view, alerts, remote app access, software updates and technical support, but without cloud AI or cloud event clips. Any immediate statutory withdrawal or refund right takes priority. Canceling a subscription does not automatically return hardware; use the returns process if you also want to cancel the hardware purchase. If your order includes a switch credit, its Switch Credit Terms also apply: a qualifying service plan for 36 months from activation, quoted by our sales team, and repayment of the unused part of the credit if you stop that plan or downgrade below the qualifying service plan before then.

What a service plan includes

What each plan includes is set out in the quote our sales team gives you and confirmed with your order. Every plan includes recording on the Brain, live view, alerts, remote app access, software updates and technical support. Depending on the plan, it adds cloud AI, such as AI event analysis and the AI voice warning, and cloud event clips within a storage allowance. Available functions depend on the plan, the installed equipment and connectivity. Cloud event clips may be removed sooner when the plan's storage allowance is full. Save important evidence separately before it expires.

Standalone Access provides the Access functions supported by its hardware and plan. It is not a substitute for a complete property-defense system.

Professional monitoring

Professional monitoring through a licensed monitoring partner is part of the AI Guard service in the full PerimeterEye plan. PerimeterEye is not itself an alarm-monitoring company. Monitoring starts when your enrollment with the partner is complete, including your consent, your emergency contacts, a passcode and the address of the property, and it depends on the partner's service area and availability (section 10 of the agreement). On an agreement with the lower monthly payment, you can add it at any time (section 4 of the agreement). For a system bought outright, our sales team quotes the service plans that include it. Until monitoring starts, and on a plan or agreement without it, alerts and control go directly to you. No plan or agreement is a promise that police, fire or medical services will respond, or of how quickly they will.

Service limitations, changes and refunds

Features depend on supported hardware, power, connectivity and system configuration. AI output can be wrong and the system does not guarantee crime prevention or uninterrupted service. These practical limitations do not remove obligations concerning advertised functions, faulty goods, digital-service conformity or required updates.

On a system bought outright, subscription-dependent services can end when the paid period ends. Hardware ownership and statutory warranty rights continue. Keep copies of recordings you need and ask support about the effects on particular features before canceling.

On a PerimeterEye Protection Agreement, your price is fixed for the whole agreement except as section 4 allows, and we will not remove AI event analysis, alerts, the app, voice warnings or the siren during it (section 18). For a service plan, we will give advance notice of a price change or material change to an ongoing paid service, with an opportunity to cancel before it takes effect and any additional protection the law requires. A later website edit does not retrospectively change the price of a paid period or an offer already attached to your order.

Ordinary cancellation of future renewals does not automatically refund a correctly charged period already provided. We will refund duplicate or erroneous charges and provide any refund, reduction or other remedy required for statutory withdrawal or defective service. Using the hardware does not automatically waive statutory rights concerning digital services; any legally required express request or acknowledgment must be obtained separately.