Shipping & Delivery

Effective date: September 21, 2026. This policy applies to direct PerimeterEye hardware orders. Support: [email protected].

Destinations and order payment

We accept shipping addresses in the United States, Canada, the United Kingdom, and the 27 member countries of the European Union. Select your destination in checkout. The amount due for your equipment is collected at checkout; this is a hardware purchase, not a deposit or a reservation for installation.

Prices and payments are in US dollars. Your bank or payment provider may apply its own currency-conversion charges. Taxes collected by PerimeterEye must be identified in the order total before you pay. This policy does not authorize undisclosed charges after purchase.

Shipping and import costs

Standard outbound shipping is included in your hardware price. For shipments imported into Canada, the UK or the EU, the recipient pays any import VAT/GST, customs duty and carrier customs-clearance charges that are not expressly included in checkout. These are additional costs and may be collected by the carrier or customs authority before delivery. They depend on the destination and order; contact us before ordering if you need help understanding them. Any tax we are legally required to collect ourselves will be handled as such rather than shifted to the customer through this notice.

Backorders and estimates

Full systems and standalone PerimeterEye Access are currently on backorder, with estimated delivery 3–5 weeks from the order date. Any different estimate for a particular item must be disclosed before payment and recorded with the order. This estimate refers to delivery, not merely the date a label is created. Delivery time depends on stock, transport and customs processing, but an estimate does not remove your cancellation or refund rights.

We will confirm the order and delivery information by email. After purchase, use your account to check and confirm your address and contact details. Address confirmation and optional setup questions do not activate your system or start subscription billing. Contact us immediately if a correction is needed after dispatch.

Delays and your choices

If we cannot meet the timeframe agreed for your order, we will notify you promptly, explain the revised estimate, and offer the choice of accepting the delay or canceling the unshipped goods for a full refund. We will obtain any consent required for an extended or further delay. If required consent is not received, or we cannot fulfill the order, we will cancel and promptly refund the affected goods. A new estimate on the website does not silently replace the estimate attached to your existing order.

Tracking and delivery problems

Tracking will be provided when the parcel is dispatched. A tracking number or shipping label alone does not mean the carrier has received the goods. If an order is split across parcels, we will identify the separate shipments.

PerimeterEye remains responsible for the goods until they are delivered to you or your nominated recipient, except where applicable law provides otherwise for a carrier you commission independently. If a parcel is lost, damaged or marked delivered but cannot be found, contact us so we can investigate and provide the remedy required by law. You do not have to resolve our carrier claim on our behalf.

For an incorrect address, failed delivery or unclaimed parcel, contact us to agree the next step. We will not apply an undisclosed automatic reshipment or cancellation fee. Import charges paid directly to a carrier or authority may have a separate recovery process; we will provide reasonable supporting order information, and your mandatory rights remain unaffected.