Refund Cancellation Policy

Refund / Cancellation Policy

Effective Date: 05/15/2026Company: PerimeterEye

This Refund / Cancellation Policy (“Policy”) governs refunds, cancellations, subscription termination, installation scheduling, financed equipment obligations, and related matters for products and services provided by PerimeterEye (“PerimeterEye,” “Company,” “we,” “our,” or “us”). By purchasing equipment, subscriptions, installations, or related services, Customer agrees to this Policy.

1. Deposits

1.1. Any deposit paid to reserve equipment, installation dates, preorder inventory, or service capacity may be designated as non-refundable at the time of purchase.

1.2. Deposits are used to allocate inventory, reserve installer scheduling, secure logistics capacity, and initiate onboarding processes.

1.3. Unless otherwise required by applicable law or expressly stated in writing by PerimeterEye, deposits are non-refundable once:

equipment procurement has begun;

installation scheduling has been initiated;

hardware has been allocated to Customer;

custom configuration work has started; or

financing approval and account setup has been completed.

1.4. PerimeterEye may, at its sole discretion, issue partial or full deposit credits toward future services instead of cash refunds.

2. Installation Scheduling

2.1. Installation dates are subject to installer availability, inventory availability, shipping timelines, weather conditions, permit requirements, and operational constraints.

2.2. Customer must provide safe and timely property access, electrical/network readiness, and any required permissions prior to installation.

2.3. Failure to provide access or readiness may result in rescheduling fees, delayed installation, or cancellation charges.

2.4. Installation appointments are considered reserved labor allocations once confirmed.

3. Cancellations Before Shipment

3.1. Customers may request cancellation before equipment shipment by submitting written notice to PerimeterEye.

3.2. If cancellation occurs before:

hardware procurement,

inventory allocation,

customization,

installer scheduling, or

shipment preparation,

PerimeterEye may issue a partial refund at its discretion, less any processing fees, financing fees, administrative costs, or non-recoverable expenses.

3.3. Once equipment has been:

allocated,

packaged,

customized,

prepared for shipment, or

transferred to a shipping carrier,

the order may become partially or fully non-refundable.

3.4. Any payment processor fees, financing origination fees, shipping costs, customs duties, tariff costs, or merchant processing fees may be deducted from any approved refund.

4. Cancellations After Shipment

4.1. Orders canceled after shipment may be subject to:

return authorization requirements;

return shipping costs;

inspection requirements;

restocking fees;

hardware condition verification; and

deductions for damaged, opened, missing, modified, or used equipment.

4.2. Returned hardware must be received in substantially original condition, including packaging, accessories, mounting hardware, manuals, and included components.

4.3. PerimeterEye reserves the right to deny refunds for:

damaged equipment;

modified equipment;

incomplete returns;

activated or permanently linked devices;

water-damaged or environmentally damaged hardware;

equipment showing signs of misuse or tampering.

5. Cancellations After Installation

5.1. Installed systems are generally non-refundable once installation services have been completed.

5.2. Installation labor, configuration labor, calibration labor, wiring labor, mounting labor, and travel expenses are non-refundable.

5.3. Removal of installed equipment does not automatically eliminate:

subscription obligations;

financing obligations;

unpaid balances; or

contractual minimum term commitments.

5.4. If Customer requests removal of installed equipment, additional labor charges may apply.

5.5. PerimeterEye is not responsible for wall damage, paint damage, patching, cosmetic repairs, conduit removal, landscaping impact, or restoration costs associated with equipment removal.

6. Subscription Cancellation

6.1. Customers may cancel recurring subscription services in accordance with their service agreement or subscription term.

6.2. Subscription cancellations do not automatically:

refund prior payments;

eliminate financing obligations;

terminate installment agreements; or

reverse completed installation charges.

6.3. Subscription access may remain active through the end of the current billing period unless otherwise stated.

6.4. Certain plans may require minimum service terms or early termination fees.

6.5. Prepaid subscription amounts are generally non-refundable except where required by applicable law.

7. Financed Balance Survival After Cancellation

7.1. Cancellation of services, subscriptions, monitoring, or platform access does not eliminate Customer’s obligation to pay financed equipment balances.

7.2. Equipment financing agreements survive cancellation unless expressly waived in writing by PerimeterEye.

7.3. Customer remains responsible for:

outstanding principal balances;

accrued fees;

late fees;

collection costs;

recovery expenses;

repossession costs;

legal fees where permitted by law.

7.4. PerimeterEye may suspend software features, cloud access, AI functionality, or platform connectivity for accounts in default.

8. Non-Refundable Installation Labor

8.1. Installation labor is non-refundable once:

installers have been dispatched;

installation work has begun;

travel has commenced;

materials have been prepared; or

scheduling resources have been reserved.

8.2. Charges may include:

labor;

travel;

wiring;

mounting;

calibration;

testing;

configuration;

networking assistance;

equipment setup;

project management.

9. Custom-Order Hardware

9.1. Custom-order, special-order, branded, modified, configured, engraved, pre-flashed, or made-to-order hardware may be non-refundable.

9.2. Hardware customized specifically for Customer environments, property layouts, or deployment requirements may not be eligible for return.

9.3. Bulk, enterprise, commercial, or large deployment orders may be governed by separate written refund terms.

10. Shipping, Restocking, and Processing Fees

10.1. Approved returns may be subject to:

restocking fees;

shipping charges;

insurance costs;

customs duties;

tariffs;

payment processing fees;

financing fees;

return inspection fees.

10.2. Original shipping charges are non-refundable unless otherwise required by law.

10.3. Customers are responsible for return shipping risk until equipment is received and inspected by PerimeterEye.

11. Prepaid Subscription Handling

11.1. Prepaid monthly, annual, multi-year, or promotional subscription plans are generally non-refundable after activation.

11.2. If PerimeterEye approves a discretionary refund, refunds may be prorated and reduced by:

discounts received;

promotional credits;

consumed service periods;

financing adjustments;

installation incentives.

12. Cancellation Notice Requirements

12.1. Cancellation requests must be submitted in writing through approved support channels.

12.2. Verbal cancellation requests are not binding unless confirmed by PerimeterEye in writing.

12.3. Customers may be required to verify identity and account ownership before cancellation processing.

12.4. PerimeterEye may require advance written notice before subscription termination becomes effective.

13. Active Financing Obligations

13.1. Active financing obligations remain enforceable regardless of:

service cancellation;

equipment non-use;

relocation;

property sale;

internet availability;

dissatisfaction with third-party providers;

voluntary deactivation.

13.2. Failure to pay financed balances may result in:

collections activity;

account suspension;

repossession efforts;

reporting to credit agencies where permitted;

legal enforcement actions.

14. Partial Installation Scenarios

14.1. If installation is partially completed due to:

Customer request;

denied property access;

unsafe conditions;

electrical/network deficiencies;

HOA restrictions;

weather;

permit issues;

Customer-caused delays,

PerimeterEye may charge for:

completed labor;

partially completed work;

allocated hardware;

travel time;

scheduling losses;

used materials.

14.2. Any installed or deployed equipment remains subject to applicable financing and payment obligations.

14.3. PerimeterEye may suspend further installation work until outstanding balances or site conditions are resolved.

15. Chargebacks & Payment Disputes

15.1. Customers agree to contact PerimeterEye prior to initiating chargebacks or payment disputes.

15.2. Fraudulent or improper chargebacks may constitute breach of agreement.

15.3. PerimeterEye reserves the right to provide:

signed agreements;

installation records;

shipment records;

delivery confirmations;

activation logs;

platform usage records;

communication records;

photographs;

service documentation

in response to disputes or chargebacks.

16. Exceptions

16.1. Certain jurisdictions may provide mandatory consumer rights that cannot be waived.

16.2. Nothing in this Policy limits rights that cannot legally be disclaimed under applicable law.

16.3. PerimeterEye reserves the right to approve exceptions on a case-by-case basis at its sole discretion.

17. Policy Changes

PerimeterEye reserves the right to modify this Refund / Cancellation Policy at any time. Updated versions become effective upon posting to the Company website or customer portal.