Returns & Cancellations

Effective date: September 21, 2026. Seller: PerimeterEye Inc., 131 Continental Dr, Ste 305, Newark, Delaware 19713, USA. Customer support: [email protected].

This policy applies to new hardware orders placed directly through perimetereye.com on or after its effective date, including complete systems, existing-camera upgrades, PerimeterEye Access, and equipment add-ons. It supplements your order confirmation and does not reduce mandatory consumer rights. For an earlier order or a separately negotiated business contract, contact us for the terms supplied with that purchase; a later website update does not retrospectively remove your rights.

Before your order ships

You may cancel before your equipment is handed to the delivery carrier for a full refund of the amount paid to PerimeterEye for the canceled goods, including applicable taxes and delivery charges collected by us. Reserving stock, configuring standard hardware, or preparing a shipment does not by itself make your order non-refundable. We do not deduct card-processing, administration, or stock-allocation fees from this refund.

Send your cancellation notice as soon as you decide to cancel. If the parcel has already been dispatched, we will explain the return process. A cancellation request does not guarantee that a parcel already in transit can be intercepted.

After delivery: change-of-mind returns

You may tell us that you want to return standard hardware within 14 calendar days after delivery. After giving notice, send the hardware back within a further 14 calendar days. Where one order is delivered in several parts, the window for returning the complete order starts when you receive the final part.

You may open the packaging and reasonably inspect the hardware. Please return the equipment with the accessories and components supplied with it, in undamaged condition, using the original packaging if available or equally protective packaging. Opening a box or activating an account does not automatically make hardware non-returnable. Please tell us if equipment has been mounted, wired, damaged or has missing components so we can explain the applicable process.

For a voluntary change-of-mind return, you pay return postage and suitable packaging. We do not charge a flat restocking fee or retain payment-processing fees. Any proposed reduction for missing components or damage will be explained and limited to an actual, lawful loss in value. These voluntary conditions do not restrict inspection rights, faulty-goods remedies or other mandatory rights.

Start a cancellation or return

Email [email protected] with your name, the email used for the order, and your order number or enough information to identify the purchase. Clearly tell us whether you want to cancel before dispatch or return delivered hardware. You do not have to give a reason for a change-of-mind cancellation.

We will provide the correct return address and practical return instructions. The Delaware address above is a correspondence address; do not send hardware there unless we specifically instruct you to do so. You do not need our approval to send a legally valid withdrawal notice, and waiting for our reply does not change the date on which you gave notice.

You can also use the online “Withdraw from a purchase” form at perimetereye.com/withdraw. No account is required. Review the details and select “Confirm withdrawal” to submit your notice. You will receive a timestamped confirmation to save and an email acknowledgment. The email route above remains available. A notice records your decision; we verify the order and arrange any return and refund separately.

Defective, incorrect, missing or transit-damaged goods

Contact us promptly if equipment is defective, an item is missing, the wrong item arrives, or a parcel arrives damaged. Include photos and an order reference where practical. We may ask for reasonable troubleshooting, but we do not require you to carry out unsafe work. There is no 48-hour or seven-day deadline that removes your mandatory rights.

For goods that are defective, not as described, incorrectly supplied or damaged before delivery, PerimeterEye will provide the remedy and pay the reasonable return/delivery costs required by applicable law. Depending on the problem and your rights, the remedy may be repair, replacement, a price reduction or a refund. Your rights for faulty goods do not end when the change-of-mind window expires.

Refunds

Refunds go back to the original payment method unless you expressly agree otherwise. We do not substitute store credit for a money refund without your agreement. We will process a pre-dispatch cancellation promptly and within seven business days of receiving the cancellation, or sooner if the law requires.

For a return, we will reimburse you without undue delay and within 14 calendar days after your withdrawal notice. Where permitted, reimbursement may be held until we receive the returned goods or evidence that you sent them back, whichever happens first. We will refund standard outbound delivery charges paid to us where required; any extra amount you chose to pay for an upgraded delivery service need not be refunded unless the law requires it. Your bank or payment provider may take additional time to post the refund.

Bundles, installation and subscriptions

To return a complete bundle for its full hardware refund, return the supplied bundle components. If you want to keep some components, contact us before returning the rest so we can confirm any voluntary partial-return arrangement and refund amount. We do not retrospectively charge the full standalone price of every item you keep. This does not limit remedies for an individual defective component.

PerimeterEye sells hardware with self-installation guidance. A professional you hire independently has a separate agreement with you. We do not charge installation cancellation, technician-dispatch or removal fees. Independent labor costs are not part of a hardware refund, except to the extent applicable law requires us to cover them.

When a complete system return or cancellation is accepted, we will arrange cancellation of its associated PerimeterEye subscription. We do not charge back the six months included in the launch offer. Canceling a subscription alone does not return your hardware or automatically cancel an independent finance agreement. For a financed purchase, we send the refund through the original payment provider; contact that provider about its remaining balance and payment schedule.

Additional consumer rights

UK and EU consumers normally have a statutory right to withdraw from an online hardware purchase within 14 days after delivery without giving a reason, and a further 14 days to send the goods back after notice. Mandatory refund, delivery and faulty-goods rights take priority over any less favorable term above. The voluntary return process above is additional to those rights.

The statutory right may permit a proportionate deduction for handling beyond what is needed to establish the goods' nature, characteristics and functioning. Merely opening packaging is not a reason to deny it. Standard package choices, ordinary software setup and PerimeterEye branding do not by themselves turn standard hardware into a personalized, non-returnable product.

US state laws and Canadian provincial or territorial laws may provide additional rights. Nothing in this policy prevents you from raising a legitimate payment dispute, contacting a consumer authority or using a remedy you have under applicable law.

Optional cancellation notice

To: PerimeterEye Inc., [email protected], 131 Continental Dr, Ste 305, Newark, Delaware 19713, USA.

I give notice that I cancel my purchase of the following goods/services: ______. Order reference: ______. Ordered on / received on: ______. Customer name: ______. Customer address: ______. Email for confirmation: ______. Date: ______. Signature, only if submitted on paper: ______.

You may use this wording or any other clear statement of your decision to withdraw; this form is not mandatory.